11 apk Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data 11 apk collects, how we use it, and the rights you have as a member on our platform in the Philippines. By registering an account or using our services, you agree to the practices described here. If you have any questions, our FAQ page is a good place to start.
This policy applies to all registered members of 11 apk accessing the platform from the Philippines. Continued use of the platform means you accept these terms.
Create an AccountWhat This Policy Covers
This Privacy Policy applies to all personal data collected by 11 apk when you register, log in, make deposits or withdrawals, play games, or contact our support team. It covers data collected through our website, mobile app, and any related services we provide to players in the Philippines. We are committed to handling your information responsibly and in line with applicable data protection standards. This policy does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies. We encourage you to read this document carefully so you understand exactly how your data is managed.
1. Information We Collect
When you create an account with 11 apk, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID or other verification documents as required for identity verification and responsible gaming compliance. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your chosen payment method, transaction amounts, and reference numbers — is recorded for every deposit and withdrawal you make. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your 11 apk account, process your transactions in Philippine pesos, and verify your identity in accordance with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Technical and behavioural data helps us improve platform performance, detect fraudulent activity, and personalise your gaming experience on mobile and desktop. Where you have opted in, we may use your email or mobile number to send you information about promotions, bonuses, and new game releases relevant to players in the Philippines. We do not use your data for any purpose that is incompatible with the reasons it was originally collected, and we will always inform you if we intend to use it in a new way.
3. Data Sharing and Disclosure
11 apk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
4. Cookies and Tracking Technologies
Our platform uses cookies and similar tracking technologies to recognise your browser, remember your preferences, and keep your session active while you are logged in. We also use analytics cookies to understand how players navigate the platform so we can improve the user experience over time. You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of your account. We do not use tracking technologies to build profiles for sale to advertisers or data brokers. Any data collected through cookies is used solely to improve your experience on 11 apk and to ensure the platform operates correctly on your device.
5. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and operational obligations. Transaction records and identity verification documents are kept for the minimum period required under applicable Philippine regulations governing online gaming platforms. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention requirements we are legally obligated to fulfil. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised. You may contact our support team at any time to ask about the specific retention period applicable to your data.
6. Data Security
11 apk implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect any unauthorised activity on your account, please contact our support team immediately.
7. Your Rights
As a member of 11 apk based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data, or ask us to delete your data where there is no longer a legitimate reason for us to hold it. If you have previously consented to receiving marketing communications, you can withdraw that consent at any time by updating your account preferences or contacting our support team. You have the right to object to certain types of data processing, including profiling, where it affects your interests. To exercise any of these rights, please reach out to our support team — we aim to respond to all data requests within a reasonable timeframe.
8. Children's Privacy
11 apk is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gaming age has registered an account or provided us with personal information, we will immediately close the account and delete the associated data. Parents and guardians who believe their child may have accessed our platform are encouraged to contact our support team right away. We take our responsibility to prevent underage gaming seriously and have verification measures in place to enforce age restrictions across the Philippines.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform message. Your continued use of 11 apk after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options.
Related Policies and Help
Everything you need to understand your rights and responsibilities as a member of 11 apk.
Terms and Conditions
The full rules governing your use of the 11 apk platform, including account conduct, payments, bonuses, and fair play requirements.
Read TermsResponsible Gaming
Tools, resources, and self-exclusion options to help Filipino players manage their gaming activity safely and responsibly.
View ResourcesFrequently Asked Questions
Quick answers about accounts, data requests, deposits, withdrawals, and VIP benefits for players across the Philippines.
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